Contact Us

Support for Xcelo — accounts, playback, categories, and policies.

Support email

For account issues, playback problems, or general questions:

support@xcelo.app

Include your registered email and a short summary. We do not process requests for in-app gifts, prizes, or cash-out tied to leaderboards — the consumer app does not offer those.

Business information

Product: Xcelo

Service: Video platform with Entertainment, Education, and Shop feeds; optional engagement statistics only (no redeemable rewards in the consumer app).

Support hours: Monday–Friday, 9:00–18:00 IST

Typical response: 24–48 hours on business days

Common topics

  • Account & login
  • Feeds & categories (Home vs Education vs Shop)
  • Results & Topics (informational statistics)
  • Privacy & data

Policy pages

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