Contact Us
We are here to help. Reach out for support, queries, or feedback.
Support Email
For account issues, withdrawal queries, or general support:
support@xcelo.appInclude your registered email or phone and a brief description of your issue for faster resolution.
Business Information
App Name: Xcelo - Watch Videos & Earn Rewards
Platform: Mobile Application (iOS & Android)
Service Type: Entertainment and Reward Platform
Contact Email: support@xcelo.app
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST (Business Days)
Response Time: We aim to respond within 24-48 hours on business days.
Response Time
We aim to respond within 24–48 hours on business days. For urgent withdrawal or account issues, please mention "Urgent" in the subject line.
Common Topics
- Account & Login: Password reset, account recovery, profile updates.
- Withdrawal: Payout status, UPI/bank verification, withdrawal request approval, processing time.
- Points & Rewards: How points are earned, leaderboard, gift eligibility.
- Privacy & Data: Data access, deletion requests, privacy concerns.
Before You Contact
Check our policy pages for quick answers:
- Privacy Policy – Data collection, usage, and security.
- Terms & Conditions – Account rules, rewards, withdrawal process.